Refund Policy

Refund Policy
This refund policy outlines the terms and conditions under which EXENT (“Company,” “we,” “us,” or “our”) may issue refunds for purchases made through our website or authorized distributors.

1. Digital Product Nature
1.1 All EXENT products are digital licenses or downloadable software. Once the product key, license, or download access has been delivered, the purchase is considered final.
1.2 Due to the immediate and irreversible access to digital content, refunds are not guaranteed and are granted only under specific circumstances.

2. Eligibility for Refund
2.1 Refunds are only considered in the following cases:

• Duplicate purchase of the same product
• Unauthorized or fraudulent transaction
• Verified technical issues preventing product activation or access (subject to support review)

2.2 Refunds are not granted for:

• User errors, misuse, or failure to meet system requirements
• Bans or restrictions caused by improper use of the software

3. Refund Requests
3.1 All refund requests must be submitted within 24 hours of purchase.
3.2 To request a refund, contact our official Discord support channel and provide:

• Your order ID or payment reference
• Email address used for the purchase
• Reason for the refund request

3.3 Our support team will manually review each request and determine eligibility.

4. Loss of Withdrawal Right
4.1 By purchasing and downloading a digital product from EXENT, you acknowledge and agree that your right of withdrawal is waived once the product key or download link is delivered.
4.2 This is in accordance with EU consumer protection laws for digital goods (Directive 2011/83/EU, Article 16(m)).

5. Refund Method
5.1 If approved, refunds are processed only to the original payment method used during the transaction.
5.2 We do not offer store credit or alternative refund options.

6. Exceptional Cases
6.1 In rare cases where technical issues beyond the user’s control prevent software activation or usage, EXENT may, at its sole discretion, issue a full or partial refund.
6.2 Such refunds are granted only after verification by our support and technical departments.

7. Chargebacks and Fraud
7.1 Filing an unauthorized chargeback or payment dispute without prior contact with our support team will result in immediate account suspension and license revocation.
7.2 Fraudulent claims will be reported to the payment processor and relevant authorities.

8. Contact Information
For refund inquiries, please contact:
Discord: Join our official server and open a ticket in the Billing or Support section.
Refund requests made outside the official support channels will not be processed.